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Pettenon Cosmetics | Innovation Day Customer Centricity

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PARTICIPANTS
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WORKSHOP HOURS ON 13 WORKING TABLES
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TO THE AGENTS CREATED DURING THE WORKSHOP

Abstract

We developed for Pettenon Cosmetics "Innovation Day: Customer Centricity" an intensive day of training and team building at H-FARM. Participants conducted a workshop on implementing some "AI agents" to improve the organization's Customer Centricity, identifying how innovation can place the customer at the center.

Target population

  • Senior management
  • Digital transformation managers
  • Dedicated customer satisfaction teams

Training Objectives.

  • Deepening Customer Centricity in the exponential era
  • Exploring the use of AI to improve customer satisfaction
  • Case studies on integrating AI into a customer-centric enterprise
  • Applying AI to improve business processes and generate value

Main topics covered

  • Customer centricity and techno-social transformation
  • Understand how innovation can support business growth
  • Workshop on implementing AI agent to improve customer experience
  • Demonstration of AI for artistic content generation

TEACHERS

Diego Pizzocaro

CEO @ H-FARM AI

Eduardo Barbaro

Chief Digital & Omnichannel Officer @ Tiffany & CO.

Pierlugi Fasano

Chief Learning Architect @ H-FARM
Director of Competence Centers.