Advanced Customer Experience Mindset Retreat

We developed a retreat with a "Customer Experience Mindset" focus that engaged the top management team to provide useful stimuli and insights for adopting an advanced mindset to improve the customer experience, based on Global guidelines. The retreat deepened the understanding of the customer journey and the use of practical strategies to optimize the customer journey, promoting a corporate culture geared toward adaptability and innovation.



• C-level and Top Executives
• Senior managers
• Division managers

• Develop an in-depth understanding of the customer journey
• Leveraging omnichannel strategies to improve customer experience
• Promoting an adaptable and flexible corporate culture
• Using data to make strategic decisions based on real insights

• Understand how to effectively design touchpoints with the customer
• Ways and methods to optimize touchpoints and interactions in the customer journey
• Designing omnichannel strategies to deliver integrated and seamless experiences
• Using the Growth Mindset to address evolving market and customer needs