Master Global Commerce & Omnichannel

Drive the future of global commerce with AI and emerging technologies, optimizing customer experience and operations.

Anticipating the transformations of global trade means thoroughly understanding the impact of digitization and being able to strategically integrate theArtificial Intelligence with the new paradigms of omnichannelality. In this training, participants learn how to leverage innovation to optimize business operations, improve the customer experience, and redefine distribution logics in an increasingly connected world.

Businesses today face an unprecedented development: the expansion of digital commerce, the rise of social platforms as sales channels and the rise of technologies such as AI, robotics and Intelligent Automation are rewriting the rules of competition. Against this backdrop, it is critical to build skills to interpret the signals of change, react quickly and lead with vision.

The Master's in Global Commerce with AI and Emerging Technologies is a track that develops the skills to lead teams and coordinate people in complex contexts through mastery of emerging technologies and up-to-date knowledge of industry innovations. Through an experiential and multidisciplinary approach, the program allows you to connect strategy, operations and technology, enabling informed leadership ready to meet the challenges of digital commerce.

PART TIME

weekend formula

MILAN

+ H-FARM CAMPUS

03/04/26

DURATION 6 MONTHS.

ITALIAN

international guests

OPEN BADGE

INTERNATIONAL

SUPER EARLY BIRD €10,500
EARLY BIRD €11,500
FULL PRICE €13,500

For companies, the cost is exclusive of VAT.
The SUPER EARLY BIRD rate applies to the first 5 registrants.
The EARLY BIRD rate applies to the 6th to 10th registrants.
"

Selling monobrand makes more sense in terms of margin, customer data, control, image, pricing... If I were Gucci, I would prioritize selling on Gucci.com rather than Farfetch.

Federico MarchettiFounder of YOOX

Who we are looking for

The Executive Master's program is aimed at Managers, Executives and high-potential professionals working in structured commerce, digital and retail settings.

Digital Commerce Leader

Current Role: E-Commerce Manager / Digital Sales Manager / Head of Omnichannel

Goal: Integrate AI, data and tech to optimize performance and scale the sales model in global markets

Key challenge: Move from operational management to strategic leadership across all channels

Why master's degree: Acquires systemic vision, strengthens data-driven decision-making skills, confronts international cases

Retail Transformation Manager

Current Role: Retail Operations Manager / Head of Store Innovation / Omnichannel Project Lead

Goal: Connect physical and digital, digitize operational processes, improve customer experience

Key challenge: Bringing tech innovation to complex, often conservative retail organizations

Why the master's degree: Offers tools and cases for leading omnichannel transition projects, managing teams and internal stakeholders

Digital Marketing Strategist

Current Role: Senior Digital Marketing Manager / Performance Lead / CRM & Loyalty Head

Goal: Move from channel specialist to director of customer-centric strategy

Key challenge: Getting out of the operational bubble and gaining a cross-sectoral view on AI, CX, data, commerce

Why the master's degree: Allows you to evolve into leadership roles, with practical approach and vision on commerce and emerging technologies

Strategic Consultant for Digital & Retail

Current role: Manager / Senior Consultant in consulting firm (boutique or Big4)

Goal: Strengthen design authority, expand tech & business expertise for commerce and retail customers

Key challenge: Move from delivery specialist to strategic partner

Why the master's degree: Offers framework, real cases and context for discussion with business managers

It is designed for those who want to meet the challenges of the digital transition, enhance sales channel performance, integrate new technologies into business processes, and drive change through informed leadership.

The program offers a mix of theory and practical applications, with real-world case analyses and testimonials from industry leaders, providing immediately useful tools for managing omnichannel strategies, strengthening customer relationships, and coordinating multifunctional teams in complex, international scenarios.

The program

COMEX is a journey into the world of e-commerce, where you will developthe ability to interpret market changes, design effective omnichannel strategies, optimize customer relationships, and innovate business models through the intelligent use of AI, data, and automation. You will learn how to leverage AI to optimize processes, devise winning digital strategies, draft business plans, manage complex projects with agile approaches, and build market-ready products.

1: Channel Strategy and Network Evolution

Objective:
To analyze the evolution of channel strategies in the omnichannel era, understanding how to optimize brand-customer touch points through integrated distribution models, performance metrics, and strategic planning.

Main contents:

  • Traditional distribution vs. new omnichannel models
  • Physical and digital retail: convergences and geographical differences
  • Capex vs. Opex: how to plan channel investments
  • Drive-to-store and strategies to increase store traffic
  • KPIs for omnichannel performance measurement
  • Commercial brief and store launch: tools and roadmap
  • Real cases of distribution network evolution

2: Managing eCommerce and Retail Channels

Objective:
To develop strategic and operational skills in managing eCommerce and Retail channels, analyzing business models, marketing and pricing levers, and the integration of physical and digital through the use of AI.

Main contents:

  • Channel business plan and financial analysis
  • Building and reading an eCommerce business plan
  • Differences between physical and digital channels
  • Traffic metrics and funnel performance
  • Target segmentation and key indicators
  • Digital marketing strategy: owned, earned, paid
  • Pricing strategies and promotions
  • Physical/digital conflicts and models of integration
  • AI to support digital commerce
  • Analysis of business cases on omnichanneling
  • Practical exercises and expert testimony

3: Commerce Operations Management

Objective:
Gain the skills to efficiently manage eCommerce operations, with attention to legal implications and integration of smart technologies to optimize logistics, customer service and compliance.

Main contents:

  • Digital supply chain logic and flows
  • Automation and AI in customer service and logistics
  • Customs and international cargo handling regulations
  • Privacy and compliance in data management
  • Procedures for after-sales relationship management
  • Real-world cases of operational transformation in online retail

4: MarTech & MarCom

Objective:
To understand how marketing and communication technologies (MarTech and MarCom) influence user perception and experience, and to learn how to design high-impact digital interfaces, content, and journeys.

Main contents:

  • Principles of UX/UI Design applied to digital retail
  • Areas of technological innovation in marketing
  • Textual and visual content for conversion
  • "Test & Learn" methodologies.
  • Content management and product discovery
  • AI applied to user experience optimization
  • Business cases and testimonials

5: Organization & Governance Data

Objective:
To define effective, data-driven organizational models that support sustainable people and performance growth through governance, training, and talent management strategies.

Main contents:

  • Structure and composition of digital teams
  • Key competencies and incentive models
  • In-house vs. outsourcing: how to decide
  • Digital talent war and talent attraction
  • Compensation, benefits, and career plans
  • Growth-oriented corporate culture
  • Testimonials and cutting-edge HR practices

6: Date

Objective:
To build the foundation for a data-driven culture by understanding strategies for collecting, analyzing and leveraging data to support decisions, with a look at the potential of AI and machine learning.

Main contents:

  • Data strategy and data governance principles
  • Data foundation and data quality
  • Interpretation of business performance
  • AI, machine learning and generative AI in decision-making processes
  • Construction of use cases for omnichannel optimization
  • Real-world cases of data-driven transformation

7: Final Bootcamp

Objective:
To put into practice, in an intensive and collaborative setting, the knowledge and skills acquired along the training course, working on real cases with brands and program partners.

Main contents:

  • Future trends: global trade scenarios
  • Mini-hackathon: developing solutions for business cases
  • Application of acquired methodologies and tools
  • Co-design sessions and project pitching
  • Networking opportunities with managers, mentors and businesses
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The project work

The Master's program concludes with project work that tests you on a real-world challenge related to the world of global commerce. You will be involved in developing an omnichannel strategy or digital innovation plan for a partner company, with the goal of optimizing the customer experience, improving sales channel management or integrating emerging technologies into business processes.

You will work in a team, supported by experienced mentors, and apply the skills you have acquired-from data analytics to generative AI, from digital marketing to retail transformation-to develop high-impact solutions. The track will culminate in the presentation of the project to a jury of managers, executives and corporate representatives, with the opportunity to generate tangible value for the companies involved.

The method

The Master's program in Global Commerce with AI and Emerging Technologies combines solid theoretical content with practical experience and hands-on projects through collaboration with professionals, companies and startups operating in the most advanced digital and commercial ecosystems.

Learning, real learning, happens in dynamic contexts, where we experience and grow together. Through group activities, workshops, activities aimed at your professional empowerment and continuous discussion with fellow students and partners in our network, you will discover the power of "learning by doing", you will develop your entrepreneurial and interpersonal skills, and be constantly challenged to transform your ideas into concrete projects, cwith the goal of building a successful career..

FROM STRATEGIES TO ACTION: A CONCRETE AND TRANSFORMATIVE BUSINESS INNOVATION PROJECT

Admission process

1

CANDIDATES

Click on the "APPLY" button and complete the application form by answering a few questions

2

COLLOQUY

Book and take an online selection interview with an Orientation and Admission expert

3

OUTCOME

After analysis of your profile by the scientific committee you will receive the outcome of your application

SCIENTIFIC COORDINATOR

MASTER'S FACULTY

Master's in Global Commerce candidates